Functions checklist

• Engineering
  • Do we need other teams to support us?
  • Are there other teams that could speed it up?
  • Are there other teams that have done it before?
• Customer Support
  • Do we need CS agents to understand something new?
  • Do we need FAQs?
• Analytics
  • Do we need to impact assess to make a decision? (revenue, volume, operational etc)
  • Do we need specific customer information for Operations / CRM / Compliance?
  • Do we need monitoring dashboards?
• CRM
  • Do we need to send out email comms to the customers?
• Banking
  • Do we need a contract signed?
  • Is there necessary communications with a third party?
• KYC Operations
  • Do the agents know what they need to do?
  • Do we have enough capacity to do it?
• KYC Agents
  • Do Knowledge Management wikis need updating?
  • Do agents need to be trained?
• Legal
  • Do we need a legal opinion?
• Compliance / Product Compliance
  • Is there regulatory implications?
  • Does this need to go through the effective leaders?
  • Does this need regulator approval?
• Privacy
  • Is there a privacy / data sharing concern?
  • Do we need to complete a Legitimate Interest Assessment?
• Design / UX content?
  • Is there wording that needs to be reviewed?
  • Are there screens that should be reviewed by a designer?
• Finance
  • Are there accounting implications?
• Treasury
  • Are there liquidity requirements?
• Safeguarding
  • Does this involve safeguarding funds?
• Pricing
  • Are there pricing implications?
• Wise Platform
  • Does this impact Wise Platform customers? Should it?